QoS Measurement and Evaluation of Telecommunications Quality of Service
William C. Hardy, Worldcom, USA
0471 49957 9
June 2001
Hardback
288pp
If you need to get to grips with QoS, this is the place to start……….
Quality of Service (QoS) is continuously growing in importance in the telecommunications
industry because competition is growing fiercer by the day. By drawing on 30 years of
experience, William C. Hardy explains how to examine specific tools and techniques that he has
developed for the measurement and evaluation of QoS and understand the underlying analysis
perspectives and methodologies.
Details the basic concepts of QoS, together with the methodologies for organizing, structuring, and carrying out analyses of QoS from scratch
Describes the attributes of the telecommunications service that determine user perception of quality in non-technical terms
Discusses specific measures, measurement techniques and evaluation criteria for all of the factors that affect user perception of QoS
Addresses basic user concerns including:
Will I be able to get to the service when I want to use it?
How long does it take before I know a connection is being set up?
How good will voice sound over a connection?
Includes valuable tips for QoS analysis and the perspectives vital for describing QoS in ways that are useful and operationally meaningful
Whether you have a limited technical background or are a telecommunications professional this
simple and straightforward approach will be an essential tool to understanding QoS.
Contents:
Part 1: Basic Concepts
Definitions
Measurement and Evaluation
The Analysis Process
Telecommunications Concepts
Part 2: Evaluative Concepts, Measures and Quantifiers
