also known as the
European Foundation for Quality Management (EFQM) model
The BEM is a widely used framework that helps companies to review their performance and practices in a number of areas and identify targets and actions for improvement. It is a benchmarking and audit framework originally developed in the EFQM but based on the philosophy of total quality management sees the need for holistic development and growth of the organisation.
It makes use of a core model which is split into two aspects — results — which are measurable indicators of business success — and enablers — which are measurable indicators of practices inside the organisation which can lead to business success. Importantly results are not measured simply on financial criteria (a theme shared with the Balanced Scorecard, another widely used organisational audit and development tool) but include things like employee and customer satisfaction.